Returns Policy
RETURN POLICY
Last updated November 30, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The item(s) purchased and the reason for the return, then mail your return to the following address:
Doggie Pawz Creations LLC
Attn: Returns
RMA #
15139 W Frontier Dr
Surprise, AZ 85387-6565
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Specially handmade items such as personalized pet or human accessories, clay earrings, and or Paku clay tools
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Returned item(s) must be in resalable condition, unless the item(s) were damaged in the mailing process
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
1-602-882-3053
This return policy was created using Termly’s Return and Refund Policy Generator.